Check-in from 3:00 p.m., check-out by 11:00 a.m. Early check-in and late check-out with room: flat rate of €49 per person, subject to availability. You are welcome to stay at the resort on your departure day even after checking out

Take the train to Mayrhofen station (4.1 km / 2.5 miles, about 6 minutes by car). Continue by taxi or local bus / ski bus.

Yes, free shuttle on request. Reserve at +43 5285 62377 or info@zillergrund.at.

Mayrhofen town center: 2.6 km / 1.6 miles (7 minutes by car, 30 minutes on foot).

75 free outdoor parking spaces. Garage spaces are reserved for Alpin Rock Suites, otherwise free subject to availability (no reservation possible). Outdoor spaces are open to all guests without reservation.

Yes, 2 EV charging stations in the garage. Cost: €0.59 per kWh, payment directly at the charging station.

Yes, a free shuttle runs from the hotel directly to the Penkenbahn lift. First shuttle 8:15 a.m., then every 30 minutes until 11:00 a.m. Return from the Spar supermarket in Mayrhofen from 2:10 p.m., last shuttle 4:50 p.m.

The Penkenbahn is 3.1 km / 1.9 miles away, about 14 minutes with the free shuttle.

Yes, for €35 per day. Reserve at reception at least 2 days in advance (availability may be limited on guided-tour days). Pick-up 9:00 to 9:15 a.m.

Yes. In summer, guided hikes and e-bike tours run Tuesday through Friday, free for hotel guests, meeting point Haus 1 Alpin Lodge. In winter: snowshoe hikes and ski days; the program is announced seasonally.

Numerous walking and hiking trails start right at the hotel. Ask reception for personal recommendations.

Yes, various suites for families: separate bedrooms, large bedrooms for several guests, or bunk-bed options. Floor plans are on the website.

Yes, all rooms and suites have a balcony or terrace.

Yes, every room has a safe with a 4-digit code, free of charge.

No, the minibar is charged separately. Guide prices: beer €5, soft drinks €4.10 to €5, wine €26 to €69. Restocking on request; the drinks list is in the minibar card in the fridge.
 

No. For families, we recommend the large suites with separate sleeping areas or bunk-bed options.

Breakfast 7:30 to 10:30 a.m., hot lunch 2:00 to 4:00 p.m., cold lunch until 4:30 p.m., 6-course dinner from 6:00 p.m. (please be seated). Drinks are charged separately.

No. All rooms and suites are bookable exclusively with Gourmetpension PLUS.

Vegetarian: always available at no extra charge. Vegan: €15 surcharge per day, advance notice before arrival required.

Yes, a special children's menu is available from the service team.

Only for early departures as a breakfast substitute, free of charge. Not available for hikes or day trips.

Yes. Please let us know before arrival.

The 13-course tasting menu at the RockySeven gourmet restaurant by head chef Saul Sultan, served every Friday. The restaurant holds 3 Gault Millau toques (15 points, 2026) and is rated 96 points in the 2026 Falstaff restaurant guide. Price: €120 for hotel guests, €220 for external guests.

Reservations by Thursday, 12:00 noon Also open to non-hotel guests.

For hotel guests, the 6-course dinner is included in the Gourmetpension PLUS. External guests pay €95 per person; reservations daily by 12:00 noon.

Yes, the 3,000 m² (32,000 sq ft) spa with its 20-meter (66 ft) Sky Infinity Pool, heated year-round to 32–34 °C (90–93 °F), is included in the room rate for hotel guests.

Indoor pool 7:30 a.m. to 10:00 p.m., Sky Pool 8:00 a.m. to 8:00 p.m., Sky Sauna 10:30 a.m. to 7:30p.m., Nature Garden Spa 1:00 to 7:30 p.m. (adults only, ages 16 and up; nude spa area in the Alpine sauna tradition – swimwear is not worn there). Every Tuesday, Spa & Pool Night: all areas open until 10:00 p.m.

Indoor pool: yes, 7:30 a.m. to 10:00 p.m. Sky Pool: swimwear area for children 10:00 a.m. to 3:00 p.m. Nature Garden Spa: no, adults only from age 16.

No, the saunas are freely accessible during opening hours.

Yes, in your room on arrival. Slippers are available at reception for €7.

Yes. 50 minutes from €89, 25 minutes from €44. Advance booking is recommended; availability cannot be guaranteed if you book on arrival.

Yes, daily from 8:00 a.m. to 8:00 p.m., free for hotel guests.

Yes. Long Day Spa (9:00 a.m. to 6:00 p.m.): €105 including breakfast and lunch. Short Day Spa (2:00 to 6:00 p.m.): €65 including lunch. Both include a spa bag and a welcome drink.

Children are never free of charge. Rates per day: ages 0–3 €25, ages 4–7 €75, ages 8–14 €125, ages 15 and older €190 (adult rate). No visitor's tax for children. At least 2 full-paying guests are required per room; with 1 adult and 1 child, the child pays the full rate.

No.

No outdoor playground. There is an indoor playroom for children.

Yes, free of charge on request.

Yes, please let us know in advance.

Yes, €30 per night, all breeds up to a maximum of 25 kg (55 lbs), maximum 1 dog per room. Not permitted in Spa Suites, Fichte and Zirbe Suites, carpeted rooms, or the spa and wellness area. Allowed in the bar and general hotel areas.

Only in certain areas; advance notice required.

Free cancellation up to 21 days before arrival. After that: 21 to 14 days before arrival 50 percent, 14 to 7 days 90 percent, less than 7 days 100 percent cancellation fee.

On site: cash or card, all major credit cards including American Express. Booking guarantee via a 50 percent deposit or credit card.

No, not necessarily. Bookings can be guaranteed by credit card or a 50 percent deposit.

No. The full outstanding amount is due at departure at the latest.

Daily from 8:00 a.m. to 10:00 p.m. No night porter outside these hours.

Within 24 hours.

Yes, free throughout the hotel, no password required.

The closest major airports are Munich (MUC, about 170 km / 106 miles, roughly 2 hours by car), Innsbruck (INN, about 40 km / 25 miles, roughly 50 minutes) and Salzburg (SZG, about 150 km / 93 miles). Munich offers the widest range of nonstop flights from the US.

The hotel does not operate its own airport transfer service. We are happy to recommend trusted private transfer partners for Munich and Innsbruck – please contact us before arrival and we will arrange the details. From Mayrhofen train station, the free hotel shuttle picks you up on request.

There is no minimum stay, and you can arrive on any day of the week. The only exception is New Year's Eve, which requires a minimum stay of 7 nights.

Gourmetpension PLUS with all-day dining (breakfast, hot and cold lunch, afternoon tea time with homemade cakes, 6-course dinner), full access to the 3,000 m² (32,000 sq ft) spa, the guided activity program (hiking, e-bike tours, yoga, snowshoe hikes in winter), Wi-Fi and parking. Drinks are charged separately.

The resort does not have air conditioning – typical for the Alps, where nights stay cool even in summer. The Alpin Rock Suites and the rooms built in 2021 feature a modern fresh-air ventilation system, and a limited number of portable fans are available on loan at reception.

Yes – around 95 percent of the team speaks English, from reception to restaurant and spa. Guided activities are also offered in English.

All payments are made in euros – cash or card, with all major credit cards including American Express accepted. US dollars are not accepted.

Austria uses type C/F outlets at 230 V. US devices need a plug adapter; most modern chargers and electronics handle 230 V automatically – check the label on your device.

Service is included in all rates, and tipping is never required in Austria. If you are especially happy with the service, a tip of around 5 to 10 percent is a warmly appreciated gesture.