Winter Activprogram

Christian, our activities and sports guide, is here to help you!
Find inspiration from our unique winter programme of experiences and
the beautiful Zillergrund nature reserve in Zillertal.

More infos >>

Useful information -Important information about your holiday!

We have listed some useful information here to ensure a smooth arrival and departure.
We are of course also available for any further questions.

or +43 5285 62377

Getting here
The rooms and suites are usually available from 3.00 pm and are reserved until 6.00 pm. Should you be arriving later or earlier, please notify us. The Gourmet Pension PLUS starts on the day of arrival with an afternoon snack and ends on the departure day with breakfast.

Room reservation
The booking confirmed by us in writing will only be valid after receipt of your deposit of € 300,- by bank transfer to our business account listed below. The final reservation of the room will be made immediately upon receipt of your deposit.

Short stay
For a stay of up to three days we charge a 10 % short stay surcharge.

Single room surcharge
€ 40,- per day (when using a double room as a single room)

Check-out & departure
We ask you to vacate the rooms and suites on the day of departure by no later than 11.00 am. Please note that our reception is open from 8.00 am. If you want to leave earlier, you have the option to pay your hotel bill the day before until 9.30 pm. Our baggage car is available for you at the reception.


Last minute
On our homepage you can always see the latest last minute offers. Enjoy browsing.

Late check-out
Did you book directly with us? After the check-out you will of course also have free access to the SPA area for the entire departure day.


Room service
Breakfast in your own room.
Surcharge of € 5,- per person


Local tax
The local tax is currently € 2,20 per person per night. Children up to the age of 15 are exempt from the local tax.

We ask that you pay the final bill at the reception. Accepted payment methods in Euro: Visa, Master Card, debit card or in cash (preferred). Please speak with your house bank about the debit conditions for your debit card.

Bank details
Pfister Hermann, Sparkasse Schwaz, A-6290 Mayrhofen
Account number:
IBAN: AT 31 2051 0001 0002 6533,
Jurisdiction: Zell am Ziller

Room cancellations are only valid in writing.
The conditions of the Austrian and international hotel regulations apply as agreed. In your interest, we ask you to take out travel cancellation insurance (European cancellation insurance). Take precautions and avoid additional cancellation fees by taking out travel insurance! The corresponding information and forms are available directly from us.

The same cancellation terms apply as at

  • Cancellation and changes made up to 30 days before date of arrival are free of charge.
  • Cancellations and changes up to 14 days before date of arrival will be charged 50 percent of the total price of the reservation.
  • Cancellations and changes up to 7 days before date of arrival will be charged 70 percent of the total price of the reservation.
  • Cancellations and changes made late, as well as no-shows will be charged the total amount.

In case of cancellation the deposit will be retained in any case. For early departure or late arrival or cancellation we charge the cancellation fee according to the provisions of the Austrian hotel regulations.

Fee € 25,- per day (without food). Please understand that your four-legged friends are not allowed in some suites / rooms, in the dining room, in the SPA area and in the sunbathing area. We reserve the right to charge for any required final cleaning. In the area behind the hotel is a forest with hiking trails that is ideal for your dog to “do its business”.

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