Your best holiday ever

Good to know

Important informationfor your holiday!

For a smooth arrival or departure we have listed all useful information right here. If you have any further questions, please do not hesitate to contact us. or +43 5285 62377



If you are driving towards Mayrhofen - do not enter the village - turn left shortly before Mayrhofen (towards Brandberg - Zillergrund) and drive straight into the Brandberg tunnel. After the tunnel, go straight over the wooden bridge and after approx. 300 m you have reached your holiday destination!


We kindly ask you to settle the final bill at the reception. Accepted payment methods in Euro: Visa, Master Card, EC card or cash (preferred). Please talk to your house bank about the debit limit of your EC card.

Bank details

6290 Mayrhofen
Ferienhotel Zillergrund GmbH
BLZ 20510
IBAN: AT83 2051 0001 0000 0280

Check-out & Departure

We kindly ask you to vacate the rooms and suites by 11.00 am on the day of departure. Please note that our reception opens at 8.00 am. If you wish to leave earlier, it is possible to settle your hotel bill by 9.30 pm the day before. Our luggage trolley is available for you at the reception, and we will be happy to help you with your luggage on request.

Single room supplement

€ 40,- per day (when using a double room as a single room)


Please understand that we can only accept dogs up to 25 kg on request. The cleaning fee is € 30,- per day (without food). Other pets are not allowed. We ask for your understanding that your pets are not allowed in some suites/rooms, in the restaurants, in the Nature Sky Spa as well as in the Nature Alpine Spa and on the sunbathing lawn. Dogs may only be brought along after our written reconfirmation. In the area behind the hotel there is a forest with hiking trails - ideal for walking your dog.


For a fair surcharge of € 79,- p.p. you can enjoy the access to the Nature Spa as well as to the entire Sky Spa until 5.00 pm. We are also happy to provide you with a locker, cosy bathrobes and comfortable bath slippers. After the alpine gourmet breakfast buffet, enjoy lunchtime with pasta or traditional warm dishes, freshly prepared in the show kitchen. There is also Late Lunch & Tea Time with savoury and sweet snacks, crisp salads and fine pastries from the in-house patisserie. Enjoy our bottomless coffee and tea cup, fresh spring water all day and drinks4free until 5.00 pm (non-alcoholic). Your parking space is still reserved for you.

Food intolerances

We take care of your diet. Please inform us of any food intolerances and allergies in advance so that we can cater for your desired diet during your stay. For vegan menus we charge a fair surcharge of € 10,- due to the high effort involved.


Room cancellations are only valid in writing.
The conditions of the Austrian and international hotel regulations apply. In your interest, we ask you to take out travel cancellation insurance (European Travel Cancellation Insurance). Take precautions and avoid additional cancellation costs by taking out travel insurance! You can obtain the relevant information and forms directly from us.
Better cancellation conditions apply than with

Cancellation conditions

Flexible & fair - carefree holidays

You can cancel free of charge up to 15 days before arrival. Cancellations and changes made less than 14 days and up to 7 days before the date of arrival will be charged 50% of the total package price according to the reservation confirmation.
Cancellations and changes made less than 7 days prior to arrival and early departures will be charged 90% of the total package price as per the reservation confirmation. Cancellations and changes made late, as well as no-shows, will be charged the full amount (100%).

Room reservation

The confirmed booking is only valid after the payment of your deposit of € 300,- by bank transfer to our business account listed below. The final reservation of the rooms will be made immediately after we received your deposit. In case of cancellation, your deposit will be credited.


Business account:

6290 Mayrhofen
Ferienhotel Zillergrund GmbH
BLZ 20510
IBAN: AT83 2051 0001 0000 0280

Room service

For room service we charge a surcharge of € 15,- per order. If you would like to enjoy breakfast in your room, we kindly ask you to place your order with us by 7.00 pm the day before.